TAKE AN EXTRA 20% OFF SALE, USE CODE SALEONSALE AT CHECKOUT. FREE SHIPPING ON ORDERS OVER $150 AUSTRALIA WIDE | LOCAL PICK UP AVAILABLE

SHIPPING & RETURNS POLICY

SHIPPING POLICY

LONNI uses Registered Australia Post and ships three times per week.  We endeavor to ship your order within 1-2 days of receiving it online.

A flat rate of $10 postage applies to all orders under $150 within Australia. 

Free postage applies to all orders over $150.  

Delivery times will vary depending on your location within Australia, usually between 2 – 7 business days.  Please refer to the chart below for estimated Delivery times. 

Melbourne Metro

2-3 business days

VIC Country

3-4 business days

Sydney Metro

2-3 business days

NSW Country

3-4 business days

Brisbane Metro

3-4 business days

QLD Country

4-5 business days

Adelaide Metro

2-3 business days

SA Country

4-5 business days

Tasmania

4-5 business days

Western Australia

5-7 business days

Northern Territory

5-7 business days

 

 

LOCAL PICK UP:

If you prefer local pick up, please select 'local pick up' at checkout and we will prepare your order for you.  You will receive a notification once your order is fulfilled and ready for collection during store hours.

LOCAL DELIVERY:

Contactless local delivery is available for postcodes 3011, 3012 and 3013. Please select local delivery option at checkout. We will endeavour to deliver your order within 48 hours of placing it.  Due to Covid-19 restrictions, all deliveries will be left at your front door and you will be sent a text message to notify you of the delivery.   If you live in an apartment building and this isn't possible please contact our store via phone or email at hello@lonni.com.au to arrange the appropriate delivery.   

GIFT CARDS

Gift Cards purchased from Lonni comply with Victorian Gift Card Laws and have a 3 year expiry period from date of purchase. 

 

REFUND / EXCHANGE POLICY - ONLINE PURCHASES ONLY

Full priced merchandise purchased from LONNi online may be returned for refund or store credit within 7 days of receiving your order.  Unless an item received is faulty or incorrect, all returns and exchanges will be posted back to us at the customers expense.

LONNi reserves the right to refuse any returns where the product has been used or deemed altered from its original condition.  All returned items must be accompanied with proof of purchase and in original condition, unworn, unwashed, unused and with tags attached.  

Please contact us via email at hello@lonni.com.au to arrange your return. Store credits are valid for 24 months from date of issue. 

LONNI

28 Ballarat St,
Yarraville, VIC, 3013
Melbourne

Please note we are unable to offer refunds, exchanges or returns on sale items.

Please note we are unable to offer refund, store credit or exchange on Swimwear, Earrings & headwear due to hygiene laws, so please choose carefully. 

IN-STORE POLICY

  • Please choose carefully as we do not refund or exchange for change of mind.
  • Refunds are only issued for faulty items, upon inspection by the brand.
  • Exchange or credit note will be issued no later than 7 days of purchase.
  • The item must not be worn and include original tags and packaging.
  • Swimwear, earrings & headwear are non-returnable items due to hygiene regulations.
  • Proof of purchase must be presented.
  • All sales are final on discounted sale items.

FAULTY ITEMS

At LONNI we stand behind our products and hope that you love them as much as we do. We thoroughly check each item before its shipped out, however sometimes faults may be undetected. Should you find that your item is faulty please contact the store within 48 hours of receiving your order and we will endeavour to organise a replacement once inspection from the brand has occurred.

In the instance a replacement is unable to be provided from the brand we will arrange a refund.